Got Questions?
Frequently Asked Questions
What information does Poptunic collect when I leave a comment?
When you leave a comment on our site, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection. If you use the Gravatar service, an anonymized string created from your email address (also called a hash) may be provided to Gravatar to see if you are using it. After approval of your comment, your profile picture will be visible to the public in the context of your comment.
Can I upload images to the Poptunic website?
Yes, you can upload images to our website. However, please avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
What cookies does Poptunic use?
We use several types of cookies:
- Comments Cookies: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
- Login Cookies: We set a temporary cookie to determine if your browser accepts cookies when you visit our login page. When you log in, we set up cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for one year. Selecting “Remember Me” will keep your login for two weeks. Logging out removes the login cookies.
- Article Editing Cookies: If you edit or publish an article, an additional cookie will be saved in your browser, indicating the post ID of the article you just edited. This cookie expires after one day.
How long does Poptunic retain my data?
A4:
- Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- Registered Users: For users that register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except for their username). Website administrators can also see and edit that information.
What is Poptunic's return policy for damaged items?
We offer a 14-day return policy for damaged items or if the design is not visible due to the t-shirt color obscuring the design. To initiate a return, please follow these steps:
- Fill out the contact form on our Contact Us page.
- Submit a photo of the damaged item or the obscured design to poptunic@gmail.com as proof.
- Include your order number, your name, and an email address we can reach you at.
Once we receive your information and proof, we will process your return.
How can I ensure the design on my t-shirt is visible?
To ensure that the design on your t-shirt is visible, consider the following:
- Darker colors generally make the design more visible and pronounced.
- Light colors may sometimes obscure the design, depending on the print colors.
Make sure to choose a t-shirt color that complements the design for the best results.